New Pathways: Covid-19 Response – update 17th April 2020
We would like to assure our clients and communities that, in light of the continuing Government and Public Health guidance around Coronavirus, New Pathways are absolutely committed to providing as full a service as possible, keeping the well-being of our clients, staff and volunteers our top priority. We are still open, and still able to support you if you need us.
Client Services we are providing:
- Phone lines – all our phone lines continue to operate, and we continue to provide a point of contact for our clients and partners as usual.
- Counselling and advocacy – appointments have been rearranged to telephone or video calling.
- New Referrals – we are continuing to support new referrals and can receive them via secure email or post. An online referral form will be available shortly.
- Assessments and Welfare Checks – Our teams are contacting everyone on the waiting list and people who were previously engaged in groups, and conducting assessments, check-ins and brief solution focussed sessions with people.
- Self-help Resources – We have a range of leaflets and booklets that we are sending out electronically.
- Independent Sexual Violence Advocates – our ISVAs are continuing to support all clients remotely.
- SARC Services – Forensic medical services are continuing to offer a full service, following the Faculty of Forensic & Legal Medicine guidelines, though examinations are taking place in office hours where possible.
- Crisis Workers – our dedicated Crisis Worker team are continuing to support people during examinations.
- Anti-Human-Trafficking Advocates – our team are continuing to support their clients remotely and can take new referrals for assessments.
- Training – Our training team are busy adapting training delivery, where it is suitable, to online versions and webinars. Some training sessions are already taking place and have been well received.
Our dedicated team:
It has been great to see the camaraderie and commitment of our teams as they have transitioned to home working. To support them in his change, we have initiated team video calls, weekly update bulletins, daily self-care tips and ‘peer buddy’ groups. We have also ensured clinical supervision is available to all. Many of our staff and volunteers have also volunteered their time to use their skills to help in the local community.
If you need support in any way, please do get in touch with us and we will do our best to help. We have phone bases still operating in all areas, but please be assured we will offer the same support whichever number you ring and wherever you are based.
Merthyr: 01685 379310 Cardiff: 02920 220390
Newport: 01633 250205 Aberystwyth: 01970 610124
We encourage any stakeholders to get in touch via email: firstname.lastname@example.org
“Something good to come out of this difficult situation is the care and support that people are showing to each other – we are in this together!”
CEO, New Pathways