Crisis Workers

New Pathways

Description: Our crisis workers offer support to people affected by sexual violence during forensic medical examinations and police interviews. Many of our current frontline staff started their New Pathways’ careers as crisis workers. The role is critical to keeping our Sexual Assault Referral Centres available 24/7 and can be suitable for those who do not want to be tied to regular hours but have a real interest in supporting our client group. You can find out more about Sexual Assault Referral Centres and the role of Crisis Workers here. You can also watch information videos about SARCs here.

Hours: On call basis – day time and out of hours shifts including weekends

Location: Gwent, South Wales, Mid and West Wales

Salary: Competitive shift and hourly rates

Term: Zero hours contract


Key Documents (click below to open)

Crisis Worker Job Description

Supporting Information

Equal Opportunities Questionnaire

GDPR Privacy Notice for Job Applicants

New Pathways Job Application Form June 22 2022


Nicola Thomas, Crisis Worker:
“I’ve been working as a crisis worker in the Swansea SARC for a few years now, and I really enjoy the work. It’s great to be able to help people who really need your support at a critical time. The commitment is fairly low and I can easily fit my hours around my family and other commitments. There are always opportunities to gain extra hours if you wish. Although the SARC is open 24/7, night calls are unusual. The training and support from New Pathways are great. I would strongly recommend to anyone who is considering a career in the sector or who has a vocation toward support roles.”
Christie Williams, Crisis Worker:
“I’m able to provide support to those who are vulnerable coming through the doors. I provide the necessary support to enable the clients to proceed through a process which can be mentally challenging to them. I know leaving each call out I have given my all to each and every client to put them at ease during a tough time. During COVID-19, I’m proud that as an organisation we have been able to continue providing support to our clients even through the toughest of lockdowns. Us crisis workers were front line, and I’m proud of how we adapted. You never know who’s going to walk through the door and it’s so important to be able to gauge how the client is feeling. It’s a very rewarding job.”


Please complete an application form and equal opportunities questionnaire above and send these to Please not that we do not accept CVs. If you would like an informal chat about the role, please contact

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