Key Documents

Privacy and Data Collection Policies

You can see our data protection and privacy policies by clicking the links below:

Privacy (GDPR) Policy

Data Collection, Monitoring and Evaluation Policy

Safeguarding Policies

New Pathways is committed to keeping all vulnerable adults, children and young people safe, and to respond appropriately to any concerns about safeguarding.

You can see our safeguarding policies by clicking the links below :

Adult Safeguarding Policy

Children and Young People’s Safeguarding Policy

Complaints Procedure

New Pathways is committed to providing the highest level of service in all of its work across all projects and with clients, external agency partners and members of the public. We welcome opportunities to resolve any concerns informally, however, should you wish to make a formal complaint. You can see our complaints procedure by clicking the link below:

Complaints Procedure

Complaints give us an opportunity to improve our services, procedures and governance. New Pathways will monitor the nature of complaints, and the outcomes of investigations, in order to improve the quality of our service provision.

Client Charter

We are committed to a high standard of service for all clients across our services, including ensuring our staff are highly trained, treating everyone with care and respect, and managing data responsibly.

You can click on the link below to see our client charter :

Client Charter

Latest Annual Report

You can click on the link below to see our latest Annual Reports:

Annual Report – 31 March 2021

Here is a full list of our policies: Policies and Procedures. If you would like to request a copy of any of these policies, please email

Latest News and Updates

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